1. Price Adjustments

The prices of products on iFresh2u.com may fluctuate due to weather, seasonal changes, and market demand. The price displayed at the time of purchase is the final sale price.

2. Product Weight

The weight displayed for seafood on iFresh2u.com reflects the original net weight. After cleaning, gutting, and preservation, the delivered product may weigh slightly less than the original listing to ensure optimal freshness. iFresh2u.com reserves the right to deliver products with minor weight variations.

3. Fish Preparation Service

iFresh2u.com offers both untreated and processed fish options. Untreated fish will be delivered as-is, while processed fish will be scaled, gutted, cut, and vacuum-packed at no additional cost. If customers do not choose the cutting option and the fish exceeds the packaging box size, we will cut the fish to ensure suitable packaging for delivery.

4. Delivery Service

iFresh2u.com offers delivery services to Malaysia and Singapore. Please refer to the “Delivery Areas & Policy” page on our website for detailed service areas. iFresh2u.com reserves the right to adjust delivery fees and service terms as necessary.

• Peninsular Malaysia: For deliveries to Selangor and Kuala Lumpur, orders of RM200 or more qualify for free delivery; otherwise, a fee of RM20 applies. For other areas in Peninsular Malaysia, orders of RM300 or more enjoy free delivery; for orders below RM300, a delivery fee of RM30 will be charged.
• Singapore: Deliveries to Singapore are available for all regions at a flat fee of RM90 per order, regardless of order amount.

Orders placed before 3:00 PM will be processed for next-day or subsequent-day delivery (depending on the destination and order volume). Orders placed after 3:00 PM will be considered as next-day orders and will be delivered on the following day or the day after. In case of public holidays, deliveries will be delayed, with specific timing details posted in advance on our website.

Deliveries will be made to the address provided at the time of order. The actual delivery time will be arranged according to the delivery route and may be affected by traffic, weather, and other factors. If no one is available to receive the delivery on the first attempt, a second delivery can be arranged at an additional cost to the customer. However, iFresh2u.com does not guarantee product freshness for the second delivery. If the second delivery attempt fails, the order will be considered canceled, and no refund will be provided.

5. Refund & Replacement Policy

To ensure the highest quality, all sales are final, and refunds are not accepted. Upon receiving your order, please inspect the freshness of the products immediately. If there are any issues, please fill out the feedback form or contact our customer service hotline at +6010-810 3722. Once the freshness issue is confirmed, iFresh2u.com will offer a product replacement of equivalent weight or provide a voucher of the same value for your next purchase.

iFresh2u.com reserves the right of final interpretation of all terms and policies, including but not limited to product replacement, voucher issuance, and delivery arrangements.